No, you won’t be charged if you don’t qualify. We bill you after you complete the pre-qualification intake quiz and select your medication preference, but if the doctor determines you’re not eligible, you’ll receive a full refund within 24-48 hours. If you have a video appointment and are found ineligible, the appointment is free, and you’ll still get a 100% refund.
Unlike generic solutions, we combine clinically proven GLP-1 medication with culturally attuned coaching that understands your lifestyle, family history, and wellness goals.
Plus, we make care accessible and stress-free—no insurance roadblocks, no guesswork, just expert-led support designed for lasting results.
We do not require insurance, we accept cash only. We take all major credit cards, including Visa and American Express.
You can cancel your order for a full refund at any time before your prescription is written by the doctor. For every following month, you can cancel anytime before your next shipment is processed. We operate with no minimum contracts or commitments, so you can cancel easily.
Once a prescription in any given month (including your first month) is processed and sent to the pharmacy, refunds are not available.
Once you complete the health intake quiz, a licensed clinician will review your information. Depending on your health needs, you may either have a video call with a doctor or receive a prescription directly within 24 hours. We offer same-day video consultations if needed.
After your prescription is written, your medication will be processed, and you will receive shipping and tracking information in 2 business days. You'll have unlimited access to our patient care team and doctors for any questions.
If you have questions about progress, side effects, or dosage, you can consult with a clinician at no extra cost as many times as you’d like.
The price of medication and ongoing care does not increase, regardless of whether your dosage increases in subsequent months.
Our doctors are US-licensed and board-certified. All medications are produced and processed in US facilities that meet strict USP standards.
If you have a previous prescription at another weight-loss company, a clinician may determine that it is appropriate to start your dosage at the level equivalent to your previous prescription, provided that it has been no more than two weeks since your last injection.
